Terms and Conditions for Red Star Guitars Ltd

Last Updated: 13th July 2026

Please read these Terms and Conditions carefully before purchasing any goods or services from Red Star Guitars. They form a legally binding agreement between you (the Customer) and us (Red Star Guitars) for purchases made in-store or online.

1. Who We Are

Red Star Guitars is operated by Red Star Guitars Ltd, a company registered in England and Wales under company number 17337058, with our registered office at 40 Gracechurch Street, London, United Kingdom, EC3V 0BT. Our main trading address is Unit 2 Firgrove Business Park, Firgrove Road, Heathfield, East Sussex, England, TN21 0QL. You can contact us by email at info@redstarguitars.co.uk or by phone at 01435 867333.

These Terms apply to all purchases from Red Star Guitars, including vintage, acoustic, and electric guitars, Servicing & Repairs, and Educational Courses, whether purchased in-store, via our website (www.redstarguitars.co.uk), or through other sales channels. By placing an order, you agree to be bound by these Terms.

2. Definitions

Consumer: An individual purchasing for purposes wholly or mainly outside their trade, business, craft, or profession.
Goods: Any guitars or accessories supplied by Red Star Guitars, as described in our store, website, catalogues, or other advertisements.
Order: Your order for goods, as submitted in-store, online, or via other means.
Contract: The legally binding agreement formed when we accept your order, governed by these Terms and Conditions.
Servicing & Repairs: Any setup, maintenance, restoration, or repair work carried out by Red Star Guitars on a guitar, amp, or related item, whether owned by the Customer or supplied through us.
Educational Courses: Training sessions in guitar setup, maintenance, and guitar building provided by Red Star Guitars, whether in-store or online.

3. Product Descriptions

We sell a curated selection of pre-owned, vintage, acoustic, and electric guitars and related accessories, and offer Servicing & Repairs and Educational Courses as described on our website or in-store. Scope, duration, and pricing for these services may be confirmed with us directly before booking.
We strive for accuracy in all descriptions, including images, specifications, and condition. Slight variations may occur, particularly with vintage or pre-owned items — please contact us with any concerns before purchasing. For custom or special-order guitars, it is your responsibility to ensure the accuracy of any specifications supplied.

4. Ordering and Payment

By placing an order, you confirm you are legally capable of entering into binding contracts and are at least 18 years old. A contract is formed when we confirm acceptance of your order, either by email (online) or at the point of sale (in-store). We reserve the right to refuse or cancel an order if goods are unavailable, incorrectly priced, or we suspect fraudulent activity.
All prices are in GBP and include VAT where applicable. Prices may change without notice, but this will not affect orders already accepted.
Payment must be made in full at the time of ordering (credit/debit card, PayPal, or bank transfer online; cash or card in-store). Online payment is processed securely via our payment gateway; we do not store your payment details.

5. Sale on Commission

Red Star Guitars offers a commission sale service for customers wishing to sell an instrument or item through us. Commission is charged as a percentage of the final agreed sale price: 15% on items selling for under £2,500, and 10% on items selling for £2,500 or over, based on the actual sale price achieved.
Commission terms — including the agreed sale price, minimum acceptable price, and length of consignment — are set out in a separate commission sale agreement signed by both parties. Payment to the seller is made only once full payment has been received from the buyer, the applicable returns window has passed with no return made, and after deduction of the agreed commission.
If a consignor withdraws an item before it has sold, a standard withdrawal fee of £150 applies to cover marketing, photography, and listing costs already incurred. This fee is separate from, and does not constitute, commission on the sale.

6. Delivery and International Orders

In-store purchases are available for collection at the time of purchase unless otherwise agreed. Online orders are delivered to UK and select international addresses, with times and costs confirmed at checkout; goods remain our property until full payment is received. We aim to dispatch within 2-5 business days, though delivery estimates are not guaranteed. Please inspect goods on receipt and notify us of any damage or discrepancies within 48 hours.
International customers are responsible for any import duties, taxes, or customs charges, which are not included in the purchase price, and for return shipping costs unless the goods are faulty or misdescribed. Please allow additional time for international returns to reach us before a refund can be processed; we are not responsible for delays caused by customs clearance.

7. Cancellation and Returns

If you are a Consumer purchasing online or by phone, you may cancel within 14 days of receiving the goods without giving a reason, under the Consumer Contracts Regulations 2013. Notify us in writing (e.g. info@redstarguitars.co.uk) and return the goods within 14 days at your cost, unless faulty or misdescribed; refunds are processed within 14 days of receipt, including original delivery cost. This right does not apply to custom-made or personalised guitars.
Faulty or misdescribed goods are eligible for a refund, repair, or replacement under the Consumer Rights Act 2015 — contact us within 30 days of receipt. For non-faulty returns outside distance-selling rights, returns are at our discretion and may incur a restocking fee of up to 20% of the purchase price. Goods must be returned in original condition with all packaging and accessories; refunds are issued to the original payment method.

8. Limitation of Liability

We are responsible for loss or damage caused by our negligence or breach of contract, but our liability is limited to the purchase price of the goods. We are not liable for indirect or consequential losses, such as loss of profit or opportunity. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any matter that cannot be excluded under UK law.

9. Intellectual Property and Privacy

All content on our website, including images, logos, and descriptions, is the property of Red Star Guitars or its licensors and may not be reproduced or used without permission.
We handle your personal data in accordance with our Privacy Policy (www.redstarguitars.co.uk/privacy-policy) and the UK GDPR. By placing an order, you consent to us using your data to process your order, arrange delivery, and communicate with you about your purchase.

10. Governing Law and Updates

These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms to reflect changes in our business practices or legal requirements; the latest version will be available on our website, and repeat customers will be notified of significant changes by email or via our website.

11. Contact Us

If you have any questions or complaints, please contact us at:

Email: info@redstarguitars.co.uk
Phone: 01435 867333
Address: Red Star Guitars, Unit 2 Firgrove Business Park, Firgrove Road, Heathfield, East Sussex, England, TN21 0QL

By purchasing from Red Star Guitars, you confirm that you have read, understood, and agree to these Terms and Conditions.

Red Star Guitars Ltd.

Registered Address:

40 Gracechurch Street, London, United Kingdom, EC3V 0BT

Company Reg No 17337058