Gibson-accredited guitar repair in East Sussex
service & set up
£90
A full and comprehensive look at your guitar's playability.
Includes Assessment & Adjustment of: Neck Relief, Action Height, Nut Height, Saddle Radius, Intonation, Bridge. Electrics cleaned, Fretboard clean and Frets Polished, Re-strung & Overall clean.
fret dress
£180
A fret dress is necessary when your frets have worn down so far that we can no longer get the setup you desire, due to uneven fret wear.
Full Fret level and re-crown.
Includes a Full Setup.
full re-fret
£240-£300
A full re-fret.
Includes removal, fretboard preparation, fret installation, fret dressing and a full Setup.
Match fretwire or modify.
Fretboard material and bound fretboards change the cost, please get in touch to discuss.
electrics
From £30-£120
Electric repairs and modifications. From changing Pots, Switches etc to full pickup installation and re-wires.
nut and saddles
£54-£90
Bone Nut Replacement for electric & acoustic guitars, a great way to improve your tone!
A bone Nut & Saddle on your Acoustic adds resonance & sustain.
Red Star incorporates the Gibson accredited repair services formerly known as 12th Fret. Drop us a line using the form below and let us look after your favourite instruments.
We set up, repair and restore electric and acoustic guitars at our workshop in Cross in Hand, near Heathfield, from a £90 full setup to re-frets, electrics and vintage restoration.
All prices include VAT.
general repair
From £30-£180
Any general damage, bridge lifts, cracks or finish issues.
Headstock breaks both electric or acoustic.
Please get in touch to discuss.
Restoration & VALUATION
£180
With nearly 20 years of specialist experience, predominantly focused on Gibson guitars, we offer a knowledgeable and sympathetic approach to the restoration, authentication and valuation of vintage instruments.
Our aim is to bring your guitar back to its best while preserving its originality, character and history. Where necessary, genuine replacement parts are used, with original components retained wherever possible.
As part of the process, we can provide detailed photographic and video documentation, back lighting, including original parts, potentiometer (pot) codes, pickup authentication, pickup output readings and other relevant details to help establish the instrument’s originality and condition.
Whether you require a comprehensive assessment for your own records, reassurance as an owner, or professional documentation in preparation for a sale, our service provides valuable peace of mind for both buyer and seller.
Protect the history. Establish the authenticity. Understand the value.
Get a repair estimate
Tell us about your guitar and what it needs. We'll reply with an estimate and a drop-off date.
Send us your guitar
Can't get to Cross in Hand? We repair guitars from across the UK by post and courier. Fill in the form below and we'll reply with an estimate and how to send your guitar. Once it's ready, we'll arrange its return or you can collect. Prefer to talk it through? Call us on 01435 867333 for packing and sending advice.
Repair questions
Do you repair guitars other than Gibson? Yes. We set up and repair electric and acoustic guitars of all makes.
How long does a repair take? It depends on the job, from a quick setup to a full restoration, so we don't quote a standard time. Your estimate tells you how long your repair will take, and we confirm a date with you before we start.
How do I pay? When your guitar is ready we email you the amount due, with an option to pay online. You can also pay by card when you collect. We don't take cash.
Is the work guaranteed? Yes. Our workmanship is guaranteed for 90 days from collection.
When are you open? Monday to Friday, 10am to 5pm.